The services agreed in accordance with the contract are realized by METEX according to a detailed schedule.
All the necessary individual steps, necessary for the construction of the sold machine are planned in detail and executed on time by our specialists.
Our schedule, which our customers can see at any time to find out about the manufacturing progress, also includes the training phase for the customer's staff.
This ensures that your operating and maintenance personnel are already fully informed of the technical details when the machine arrives at its destination.
This saves time and makes the commissioning phase on site more effective.
Installation and commissioning - on-site work is carried out without exception by METEX specialist personnel.
For the installation work our technicians are equipped with modern tools, measuring equipment and computers for the software installation.
Detailed training for the customer personnel, both at the METEX premises, Germany, as well as on-site in the customer's workshop, we consider mandatory.
That is why we offer comprehensive training for your operating and maintenance staff, which is generally accepted with pleasure.
Both at METEX premises and on site, the training courses are carried out on a practical basis at the machine.
Detailed training programs are provided to our customers well in advance of the agreed training periods.
In order to guarantee the highest possible availability and service life of your machine, we offer our customers corresponding maintenance contracts.
Our maintenance contracts regulate the inspection of the mechanical and electrical components of your machine at specified intervals.
These checks show any weak points on the machine.
Recommendations of our specialized personnel, as preventive measures, can prevent damages and failures at the machine.
Of course, a more modern teleservice is available via VPN.
Natürlich steht auch ein moderneres Teleservice über VPN zur Verfügung. However, if the first checks of an error at the machines do not lead to a positive result, our experts arrive in no time.
For important customers in countries with visa requirements, METEX engineers always have a valid visa available.
A stable supply of spare parts for our customers is one of our duties and significantly shapes our working style.
We constantly strive to process spare parts requests quickly and to deliver the requested part in the shortest possible time. Of course, the quality of the spare parts also plays a decisive role.
METEX is also willing to help customers who do not use a METEX machine as far as possible.
Ask us anytime: we are at your disposal.